Critical Information Summary - VoIP Hosted PBX
Information About the Service
Hosted PBX: Get an excellent quality Hosted VoIP PABX, which is basically a hosted or virtual phone system which operates over the internet. It allows you to make and receive telephone calls.
Minimum Term
The minimum term is 1 month.
Information About Pricing
Minimum Monthly and Early Termination
The total minimum amount you will pay, or maximum you will pay for early termination for a Hosted PBX service is:
- $5.50 on the Home Plan.
- $31.90 on the Business Plan.
- $60.50 on the Premium Plan.
Hosted PBX service plans
(ALL PRICING LISTED HERE IS EX GST)
| Plan Name | Monthly | Local/National | Mobile | International | Inclusions | |---|---|---|---|---|---| | HOME | $5 | 10c Untimed | 10c per minute | 2c/min (to select countries) | Basic Home Features | | BUSINESS | $29 | Included | Included | 2c/min (to select countries) | Hold, Transfer, Conference Etc. | | PREMIUM | $55 | Depends on Volume | Depends on Volume | Depends on Volume | ALL Features. |
Inclusions
The following features are included for free: Ivr or Auto Attendant, Call Recording, Call Overflow, Recorded Voice Announcements, Voicemail, Voice to Email, Call Transfer, Conference Calls, You can use all or only 1 of these features, they are all included free of charge. The monthly charge facilities the service being connected. Call charges are billed on top of the monthly charges. All call charges listed are per minute, billed in 1 second increments. There are no flag fall or minimum charges unless otherwise stated. No additional charges for flag fall or call connection. Configuration updates are free of charge and can be done through the customer console.
Exclusions
We will charge an administrative late payment fee of $22 inc gst if invoices aren't paid on time. We will charge an administrative direct debit dishonour fee of $5.50 inc gst if an automated direct debit fails to process. We will charge all accounts who pay via invoice a $5.50 monthly account keeping administrative fee. There are no fees for automated direct debit payments.
Automated direct debit credit card payments will incur a surcharge. Over the phone or customer console credit card payments will incur a surcharge that is clearly visible or will be explained over the phone when taking the payment.
Cancellation
We require one months written notice for service cancellation.
Other Information
Monitoring Usage
We provide the customer console so customers can login and monitor their service usage, manage their services and contact Simple Telecom easily.
Call Recording services outside Australia
When roaming internationally, please check with your mobile supplier regarding any roaming fees associated with receiving calls from the Hosted PBX service.
Changing Plans and Billing Cycles
You can change plan at any stage through the customer console
We will send you an electronic invoice via email in the first few days of each calendar month. Its due on the 20th, with automated direct debits being collected on our around the 12th of each month.
Contact Details
If you have any questions please contact Simple Telecom on: Phone: 1300 858 751 Phone: +617 3123 6322 Fax: 1300 858 752 Email: info@simpletelecom.com.au Customer Console: customer console
View our internal complaint handling process View our internal financial hardship policy
If you have a complaint that you cannot resolve with Simple Telecom through the complaint handling process, you can contact the Telecommunications Industry Ombudsman:
Phone: 1800 062 058 Fax: 1800 630 614 Email: tio@tio.com.au Address: PO Box 276, Collins Street West, VIC 8007