info@simpletelecom.com.au 1300 858 751

Live Call Answering Pricing

Need us to handle some calls that you cannot get to? We can do it!

Live Call Answering Plans

Simple Answering Casual

Perfect as an overflow service. Too busy to grab the call? Send it to us. We answer with a customised simple greeting and grab name, number and email.

$30/mo
  • 10 included calls per month
  • $3.20 per additional call
  • SMS & Email notifications
  • Custom greeting
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Simple Answering Standard

More call volume for growing businesses that need reliable overflow call answering.

$70/mo
  • 25 included calls per month
  • $3.00 per additional call
  • SMS & Email notifications
  • Custom greeting
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Simple Answering Heavy

High volume overflow call answering for busy businesses with significant call traffic.

$150/mo
  • 60 included calls per month
  • $2.80 per additional call
  • SMS & Email notifications
  • Custom greeting
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Tele Receptionist Casual

Want that little bit more from the service? We attempt to present basic info when asked and can route calls through to you.

$35/mo
  • 10 included calls per month
  • $3.60 per additional call
  • Basic info screening
  • Blind call routing
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Tele Receptionist Standard

The standard tele receptionist plan for businesses that need more call handling capacity.

$80/mo
  • 25 included calls per month
  • $3.40 per additional call
  • Basic info screening
  • Blind call routing
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Tele Receptionist Heavy

High volume tele receptionist service for businesses with significant reception needs.

$180/mo
  • 60 included calls per month
  • $3.20 per additional call
  • Basic info screening
  • Blind call routing
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Batphone Standard

Need an after hours escalation service? This is your goto. Things are pretty important at this stage.

$50/mo
  • 10 included calls per month
  • $5.50 per additional call
  • Priority escalation handling
  • After hours coverage
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Batphone Heavy

Serious after hours escalation service for businesses with higher call volumes.

$140/mo
  • 30 included calls per month
  • $5.00 per additional call
  • Priority escalation handling
  • After hours coverage
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Tele Clerk Standard

Clerical call handling service for businesses that need structured message taking.

$80/mo
  • 20 included calls per month
  • $4.20 per additional call
  • Detailed message taking
  • SMS & Email notifications
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Most Popular

Tele Clerk Heavy

High volume clerical call handling for busy businesses with extensive message taking needs.

$190/mo
  • 50 included calls per month
  • $4.00 per additional call
  • Detailed message taking
  • SMS & Email notifications
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Got any more questions?

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No contract, no setup fee. All call rates are listed per call and charges are calculated on a per call basis.

Critical Information Summary

People call to talk to Humans — not leave messages with Robots

Do yourself a favour and have a think about why someone is calling your business. Is it to leave a message with a robot? Why wouldnt they just email? Maybe its urgent and they want to give you the option to provide exceptional customer service?

This is not the type of product you use to avoid talking on the phone to customers. Use Voice to Email if that is what you are after. This product is really only suitable when you are attempting to provide a higher level of service to your callers and having them interact with a real person instead of a machine (in your absence).

We offer 90% call answering within 20 seconds, 24/7 365 days per year.

All of our service levels include

24 hours a day x 7 days a week — We always have staff logged in and ready to take your calls.

Follow the sun model — We share the load by having operators from around the world, allowing everyone to sleep at some point.

SMS and Email for each call — When we engage with your customer, we will send you an email and SMS with the message details from the caller.

K.I.S.S. — Pro Tip: Keep your greeting and instructions simple enough that a teenager could follow them. This leads to a better experience for everyone.

Humans are Humans — Because we cannot control everything, sometimes we may take longer to answer some calls. This is OK because we are human. Use a robot if you need 100% coverage.

Service Types

Simple Answering

Perfect as an overflow service. Too busy to grab the call? Send it to us. We can answer with a customised simple greeting, then grab name, number and maybe email if relevant for you.

Tele Receptionist

Want that little bit more from the service? Give us as much basic info as you can, and we will attempt to present that when asked. We can also route calls through to you.

BatPhone

Things are pretty important at this stage. Need an after hours escalation service? This is your goto. A bit complex to describe in a few lines — call us.

Tele Clerk

Clerical call handling with detailed message taking capabilities for businesses that need comprehensive information captured from every caller.

Need help?

Just give us a call, or email, or IM. Whatever you prefer. We cannot answer 100% of the questions we do not receive.

Call the friendly staff at Simple Telecom on 1300 858 751.